We are pleased to announce the following career opportunities within Southeastern Virginia Health System (SEVHS) as we continue to grow and increase our territory providing access to good quality healthcare with 12 locations to serve.
Enjoy a purposeful career with a good work-life balance. Apply today to join our team. Here’s How:
To apply for a posted position, indicate which position for which you are applying, fax your resume and cover letter and completed application to (757) 952-2577 or email to . Positions are considered open until filled. SEVHS reserves the right at its sole discretion to close/cancel any open position at anytime. Applications are only accepted for posted positions. Incomplete applications will not be considered. NO PHONE CALLS PLEASE. (Applications are considered active for a period of ninety (90) days)
EOE/Drug Free/Criminal background checks
Click on the job title for more information.
JOB FAIR – SATURDAY, MAY 11, 2019
4714 MARSHALL AVENUE, NEWPORT NEWS, VA 23607
9 A.M. to 1:00 P.M. only
- PICTURE ID
- APPROPRIATE DRESS
- Family Practice
- Internal Medicine
We have several opportunities available throughout our centers located in – Newport News, Virginia Beach, Suffolk and Franklin. Please submit your CV to firstname.lastname@example.org. We will follow up with you to discuss our opportunities and your interest in our organization.
Physicians are responsible for the management of all medical care for his/her patients to include the provision of medical treatment and advice to patients as indicated. Arranges or causes to be arranged, secondary, tertiary, or specialized care as required; monitors patient progress directly or in concert with a consulting medical provider; responds to emergencies; encourages health maintenance; maintains appropriate records for accurate billing of all inpatient and outpatient procedures in a timely fashion.
- Providing healthcare to the community for almost 40 years
- We are a Patient-Centered Medical Home
- Our facilities are accredited by the Joint Commission
- Onsite Laboratory Services (CLIA/COLA Certified)
- Provide referrals Coordination
- Health Educators
- Case Management Services
- Medication Assistance Coordinators
- Use Electronic Medical Records
- Patients have access to their records through the Patient Portal
- Family Practice, Internal Medicine, Pediatrics, Ob/Gyn, Dental Services
- We believe in educating our patients, promoting prevention and providing access to care
- We serve all populations with emphasize on the most vulnerable
- Rewarding, purposeful care provided by our team-oriented staff members
Skills: Planning, organizing and acting as a leader in coordinating the work of others in the performance that efficiently operates a medical site. Expressing ideas and giving instructions effectively. Utilize initiative and use of independent judgment as appropriate and operate and maintain office equipment. The successful candidate will lead by example emulating the behavior expected from others.
Positions available in Newport News and Virginia Beach
- Supervision of front desk, medical records, referrals, translators and leadership and supervision of subordinate personnel
- Train patient services representatives and medical records staff (skills checklist)
- Verify slides have been completed correctly
- Review patient encounters daily
- Input patient encounters daily
- Proof encounters
- Post encounters
- Notify COO or Accounting Manager/Finance of Discrepancies
- Ensure daily bank deposits
- Reconcile Overages/Shortages
- Monitor Center Work Flow
- Assist in patient registration
- Assist in patient scheduling
- Assist in Check in/Check out process
- Resolve patient conflicts
- Document incidents and notify COO/Compliance/HR as appropriate
- Maintain Physician Schedules
- Ensure Security of the Building
- Respond to Security Alarms
- Maintain upkeep of facility
- Monitor needs for facility repair
- Schedule repairs as needed
- Performance Evaluations of Staff (weekly; 90 day; annual)
- Monitor facility budget to ensure operating within budget
- Read, interpret and explain policies, rules and regulations pertaining to the Center
- Perform special projects as directed
- Perform other relative duties as may be required.
Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications are as follows:
- Completion of twelfth (12) grade with concentration in business management, business math, financial record keeping; or other job related courses; preferably with a degree in Business Management or Office Management.
- Minimum four (4) years, progressively responsible, experience in maintenance of medical, financial, business management, and related courses.
Principles, practices and terminology used in medical, statistical and financial procedures; modern office methods; principles of supervision, training and performance evaluations.
Skills – Planning, organizing and acting as a leader in coordinating the work of others in the performance that efficiently operates a medical site. Expressing ideas and giving instructions effectively. Requires initiative and use of independent judgment as appropriate and operate and maintain office equipment.
Licenses – As appropriate, possession of a current valid motor vehicle operator’s license and willingness to use personal vehicle in the course of employment. Travel to meetings and training as may be required.
Positions available in Newport News and Chesapeake – bilingual candidates (Spanish/English) a plus.
- Arranges for consultation and hospital procedure appointments for patients under the direct orders of SEVHS physicians.
- Notifies the patients by telephone and/or letter of the appointment arrangements.
- Keep records of appointment referrals by copies of the original form which is given to medical records to be scanned into the patients’ chart.
- Mails letters to patients who have missed their appointments.
- Calls for results of tests and/or other information from the hospital or other medical facilities/ offices as requested by SEVHS physicians or nurses.
- Assists in chart audits for Quality Assurance as necessary.
- Maintains manual and computerized tracking system for consultation and hospital procedure appointments.
- Provides written reports and other information related to referrals as requested by COO and CEO.
- Performs other duties as may be assigned from time to time.
Positions available in Newport News, Chesapeake and Virginia Beach (bilingual Spanish/English candidates a plus)
- At the start of the day ensures work area is prepared and stocked with applications, patient information guides, forms, clip boards, pens, etc. and that cash box reconciles with the finance department.
- Greets patients and visitors with a smile and in a courteous and prompt fashion avoiding the formation of a line at the front desk area/lobby.
- Throughout the day, observes the patient waiting room/lobby to ensure that it is neat, clean and presentable and to make sure that no patient or visitor has been overlooked.
- Maintains smooth patient flow and enforces center regulations (e.g. – no lines forming at the front, no eating, drinking, smoking, cell phone usage, etc.).
- Arrives all patients presenting for their appointment into the EMR System using two patient identifiers to establish patient identity.
- Verify and update patient demographic information in the EMR system as needed.
- Provide all documentation to new patients for patient registration process and ensure that the documentation is completed and scanned into the EMR system.
- Completes sliding fee process with patients obtaining the proper documentation in order to verify income. Enters the patient’s financial information accurately into the system to determine the patient’s slide level.
- Collects copayments and balances due on a daily basis and reconciles all forms of payment collected (cash, check, credit) to the financial system reports. Obtains change for transactions as needed. Secures all payments collected in lock box.
- Verifies insurance in advance of patient appointments.
- Copies and/or scans information into the EMR system assigning information to the correct patient record and folder within the patient record.
- Reviews the fax inbox and assigns documents to the correct patient record in the correct folder of the record.
- Places reminder calls in accordance with established guidelines (i.e. two days in advance of appointment) and documents in EMR system that it has been completed.
- Schedules patient appointments appropriately and maintains physician schedules in accordance with set protocols.
- Provides patients with a copy of their visit summary.
- Updates no show statistics in the EMR system at the end of each workday. Completes and mails out correspondence concerning missed appointments (no show cards) as may be required.
- Answers the telephone and directs calls appropriately to include telephone encounters in the EMR system.
- Completes all action items assigned in the EMR system in a timely manner.
- Accurately answers general information questions about SEVHS and services provided to include inquiries from patients, insurance companies and physician’s offices concerning patient financial, diagnostic and, procedural concerns.
- At the end of the day secures the front door, ensures all clients have exited the center. Assist patients as needed with language interpretation either by speaking, reading or writing.
- Provide coverage at other sites as may be required.
- Assist in special projects as directed by the supervisor.
Positions available in Newport News, Virginia Beach, Chesapeake and Suffolk – Family Practice and/or Pediatrics experience a plus,
The staff nurse reports administratively to the Charge Nurse and works under the direct supervision of a staff physician.
- Exhibits excellent customer service when interacting with patients, whether it be in-person or on the telephone.
- Prepares, administers, and documents medications, per physician orders and SEVHS polices/procedures/protocols.
- Administers injections, and carries out technical procedures (e.g. EKG, nebulizer treatments, etc.) when assigned, and then promptly documents in the EMR.
- Prepares certain specimens for diagnostic laboratory services.
- Performs medical screening procedures (e.g. audiogram, vision screenings), as directed, and then promptly documents findings in the EMR.
- Maintains proper storage and handling of equipment, supplies, and drugs (including checking crash cart and sample medication closet as assigned).
- Facilitates and maintains an orderly clinical atmosphere (e.g. cleans and adequately prepares rooms, and all work areas; keeps exam rooms and medicine closets adequately stocked; etc.).
- Encourages patient/family compliance to medical therapy, at the direction of the physician.
- Assists physicians with specialized medical procedures.
- Accurately attains and documents vital signs and other required information in the EMR, and promptly notifies the physician of any abnormalities (i.e. vital signs).
- Attends and participates in nursing in-service education programs and staff meetings.
- Effectively triages patients and directs them toward the next level of care.
- Completes follow-up of abnormal diagnostic reports, and completes associated EMR encounters.
- Participates in all required reporting and documenting procedures.
- Assists in referrals, follow-up visits, and abnormal diagnostic reports.
- Properly documents all procedures, immunizations, lab work and supplies for billing accuracy.
- Performs all assigned/required/routine duties safely and efficiently.
Education/Experience – Any combination of education and experience providing the required knowledge and skills required. Typical qualification would be equivalent to:
Education – Satisfactory completion of a state approved practical nursing program.
Experience – Must have 1-3 years experience in an outpatient medical practice, with at least one year in a community health center preferred. (New graduates may be considered, based upon school performance.)
Knowledge – Principles of basic nursing care, proper medical record documentation and patient tracking activities performed in medical practices.
Skills – Must have the ability to communicate with physicians and staff. Must be skilled in performing physical assessments, and in detecting and reporting abnormalities. Must be organized and committed to detail. Must be skilled in the use of medical equipment and, in the performance of procedures, including but not limited to nebulizers, EKG machines, and fetal heart monitors.
Licenses – Must possess a valid license to practice in the state of Virginia, as a result of a written exam for practical nursing. As appropriate, must possess a valid driver’s license, vehicle insurance, a good driving record, and a have a willingness to utilize own vehicle, as needed, to travel in connection with employment.
- Assists medical staff in the provision of health education services;
- Develops education programs/services to increase patient awareness and encourage healthy behaviors;
- Develops and maintains relationships with other health and human services agencies under the direction of the supervisor;
- Coordinates provision of health education services for patients with other providers;
- Develops and maintains services plans and other documentation of services provided to patients;
- Develops instruments useful in the assessment of health education needs;
- Maintains records per patient visits, utilization, and referrals;
- Monitors patient compliance with treatment plans and recommendations;
- Participates in meetings of selected health provider staff.
- Participates on committees, boards and meetings as may be requested or required.
- coordinates health education programs related to safety issues;
- Participates in health fairs, cancer screenings and provides community presentations as requested or required.
- Submits accurate and up-to-date information for billing and other program reporting requirements
- Identifies health concerns of patients and make appropriate referrals and follow-up
- Reviews and submits department time sheets, financial and personnel forms as required;
- Assists in the preparation of funding applications-grant writing opportunities
General – informs supervisor of all internal and external correspondence; consults with supervisor on an as-needed basis regarding department and policy/protocol issues; provide community-based educational services as appropriate; organize and distribute resource materials and audio-visuals; assist with the maintenance of agency bulletin boards and other informational medium; provide family planning counseling.
Education/Experience: Any combination of education and experience providing the required knowledge and skills is qualifying. Typical qualifications would be equivalent to:
Education – Possession of a Bachelor’s degree with a major in health education, health services, or community/public health education from an accredited college/university.
Experience – Three (3) years’ related experience, of which one (1) year was in healthcare or clinical setting.
Knowledge: Principles, practices, and methods of health education provision; principles and practices of instructional methods and techniques; innovative methodology for special populations.
Skill: Planning, coordination, and implementation of a comprehensive health education program; ability to coordinate and execute projects to successful completion; ability to communicate clearly and concisely, orally and in writing; initiative and creativity in organization, planning, development and evaluation of programs and activities.
Desirable Qualifications: Possession of Health Education certification; certification from the American Red Cross to provide instruction in “Preparation for Parenthood,” and “Smoking Cessation” classes.
- Overall case management and follow-up of homeless clients.
- Perform needs assessment for new clients and coordinate case management services.
- Assist client’s linkage to other agencies such as Social Services, Mental Health and other homeless coalition agencies. Ensure each client access to community resources.
- Make referrals as appropriate.
- Patient’s needs are addressed in an appropriate and timely manner.
- Patient care is prioritized and evaluated on an ongoing basis.
- Coordinate and interface with staff at other agencies to assure smooth working relationship.
- Maintain accurate documentation of client contacts. Document all contacts and issues in the patient’s record as they occur within three days of incident.
- Documentation reflects identified problems, communications, patient responses and effectiveness of treatment provider.
- Transport clients to and from referral agencies.
- Work with coalition agencies to establish new resources for homeless clients.
- Coordinate care with other disciplines and team members.
- As appropriate, assist clients regarding insurance options, the selection or change of insurance as needed and eligibility requirements.
- Register all new patients, screen/update returning inactive patients.
- Develop a resource file and gain knowledge of community programs.
- Attend training seminars, workshops, etc. to further understanding of homelessness.
- Participates in implementation of quality improvement plan and incorporates into performance of job assignments.
- Act as an advocate for homeless individuals.
- Provide information, both formally and informally to the community about Health Care for the Homeless.
Education/Experience: Any combination of education and experience providing the required knowledge and skills is qualifying. Typical qualifications would be equivalent to:
Education: Bachelors Degree in Social Work, Counseling or related field.
Knowledge/Skills/Abilities: Skill in working with a diverse population, ability to communicate effectively both orally and in writing, ability to work with other agencies, knowledge of substance abuse and mental health issues, knowledge of community resources, ability to work in an unstructured environment.
- Opening of the day-responsible for disengaging the phone system from the answering service.
- Answers the telephone promptly and in a courteous and friendly manner using a professional demeanor.
- Uses the established greeting and closing when answering all calls.
- Wraps up calls in an expeditious manner. Does not leave callers on hold for an extended period of time.
- Utilizes the electronic scheduling system proficiently. Following the template established for each provider.
- Directs calls to the appropriate department and/or personnel.
- Completes telephone encounters in the EMR system with accuracy and uses proper English, grammar, spelling and punctuation.
- Updates patient information in the EMR system as needed.
- Informs new and established patients of payment policies, when to arrive for their appointments and any other items that are necessary for their visit. Documents information relayed to patient in the EMR system.
- On a daily basis completes no show cards for mailing.
- Places reminder calls in accordance with established guidelines (i.e. two days in advance of appointment) and documents in EMR system that it has been completed as may be required.
- Completes all action items assigned in the EMR system in a timely manner.
- Provides accurate information concerning inquiries about SEVHS and services provided.
- Answers patient and doctors’ offices inquiries accurately concerning patient and financial concerns.
- Schedules, reschedules or cancels patient appointments at the patients request or as required by SEVHS.
- Maintains physician schedules in accordance with set protocols and guidelines.
- Brings to the attention of the supervisor any phone issues (e.g. – calls not getting through, dropped calls, faulty equipment, customer complaints, etc.)
- End of day- responsible for engaging phone system to the answering service.
- Assist with other assignments or projects as may be required by supervisor and/or administration.
Education/Experience: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical way to obtain the knowledge and skills would be completion of twelfth (12) grade or its equivalent, or two years experience preferred.
Knowledge: Operation of a multi-line telephone console, modern office methods, practices procedures and equipment: correct English usage, grammar, spelling and punctuation.
Skills: Operating a multi-line phone system; and maintaining effective work relations with co-workers, staff and public; recognizing and maintaining confidentiality of work material as appropriate; working independently in absence of supervision. Also skilled in use of computerized scheduling systems.
Exemplary Duties and Responsibilities
- Perform all duties in a timely manner meeting all deadlines that are required to process or reprocess claims so as not to cause an economic loss to the organization.
- Answers phones in reference to billing questions, refiling of insurance that have not been paid, refiling of insurance that are retroactive in a professional and courteous manner.
- Post all insurance payments, personal payments, medical record payments, and attorney payments that come through the mail for all SEVHS sites accurately and in a timely manner.
- Enter all denials that are included on remittances onto accounts and make any adjustments that are required through sliding fee, family planning, etc.
- Correct accounts that have been denied by insurance to the correct insurance and re-file claims. This involves calling insurance companies throughout the day to retrieve the correct information in order to receive payment.
- Call insurances that have denied claims to acquire the correct information as to why denied and make the appropriate corrections.
- Have insurance claims reprocessed with the correct information in a timely manner meeting all deadlines.
- Enter all checks received to a transmittal and spread the transmittal after payments have been posted and balanced to the correct insurance financial coding for tracking of A/R.
- Correct patient account information, which has been entered incorrectly.
- Update changes in addresses that have come through the mail with personal payments.
- Submit refund requests and then enter them in the system once they have been returned back to correct the account balance.
- Send letters of appeal for claims that have been denied incorrectly or that need more documentation in order to have them reprocessed correctly.
- Send out provider inquiries, 151 adjustments, UGS adjustments, MCIAD adjustments for correction of incorrect payments or denials.
- Process claims for specific sites as required. Also respond to attorney requests for information.
- Complete other duties as assigned.
Education/Experience: Any combination of education and experience providing the required skill and knowledge for successful performance would be qualifying. Typical qualifications would be equivalent to:
- Completion of twelfth (12) grade with concentration in business math, financial record keeping; or other job-related courses; preferably with a degree in Business Management.
- Four (4) years progressively responsible experience in maintenance of medical, financial, fiscal and related statistical records.
Skills/Knowledge: Attention to detail, organized, ability to track information and follow up. Excellent telephone etiquette and communication skills both orally and in writing. Experience with electronic medical record systems.
- Performs phlebotomy procedures in a courteous and professional manner as ordered by the providers.
- Performs phlebotomies under strict infection control protocol and procedures (e.g. wears lab coat and gloves following OSHA requirements, hand hygiene, etc.)
- Performs and ensures the proper coding and labeling of all laboratory specimens.
- Reconciles all laboratory reports daily.
- Processes lab specimens sent to reference labs.
- Performs assigned lab tests as stated in procedures which includes the following In House labs: Hemoglobin, Urine Dip, Urine HcG, Strep A, Rapid HIV, Glucometer, Hemoglobin A1C. Enters all results into the EMR system.
- Performs quarterly proficiency testing; maintains proper documentation, processing and reporting of testing.
- Reports abnormal results to providers in a timely fashion.
- Performs controls on all in-house test; Keeps accurate parallel testing logs for In house test.
- Performs other duties as assigned.
Education: Graduation from a qualified high school with completion of appropriate clinical laboratory course in phlebotomy or completion of an appropriate medical assistance program.
Experience: Phlebotomy ASCP eligible or registered preferred. One year experience preferred.
Knowledge: Knowledge of phlebotomy procedures for infants and adults and use of various blood drawing tools required.
Skill: Ability to utilize training or past experience in the use of obtaining blood specimens from Center patients. Uses knowledge and experience to prepare specimens for transport to reference lab. Able to distribute lab reports to physicians in a timely manner.
Licenses: Possession of ASCP certification; proof of licensure by local, state or federal regulatory agent where required. As appropriate, possession of a current valid driver’s license, vehicle insurance, a good driving record and willingness to utilize own vehicle as needed in connection with employment.